Glazebrook & Assoc.
4325 North Kenmore
Chicago, IL 60613
Voice 773.525.5977
Fax    773.525.6532
or       email us

 
    
 

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      Glazebrook and Associates Terms and Conditions

BUSINESS HOURS:

Our normal business hours are Monday thru Friday 10AM to 4:30PM USA Central time zone.  We are closed Christmas Eve and Day, Thanksgiving, New Years' Eve and Day, July 4th, Labor Day and Memorial Day.

SHIPPING AND HANDLING FEES:

Our shipping and handling charges are
     under $100        a flat $9.00 charge
     $100 to $199.99  9%
     $200 to $299.99  8%
     $300 to $399.99  7%
     $400 and above   6%

SHIPPING METHOD:

We ship UPS ground to the 48 continental United States.  There is an extra charge for shipping UPS Next Day, Second Day, or 3 Day Select.  Shipping to Alaska, Hawaii and Puerto Rico also requires an additional surcharge.  To receive a quote on any order which carries a surcharge, provide us with a list of the items you want using our "Build your Order Form" shopping cart.  Print the shopping cart form, fill-in the shipping address and fax it to us at (773) 525-6532.  If you prefer email, fill-out the shopping cart form and send it as email (with your shipping address and/or the type of quick shipping you require) to orderdept@parenting-resources.com to receive a quote.

DELIVERY TIME:

Please allow 2-3 weeks to receive your materials.

RETURN POLICY:

If you are not completely satisfied with your order
, please return it in its original condition within 30 days for an exchange or refund of the merchandise value.  Prior to returning any items RETURN AUTHORIZATION must be obtained by calling (773) 525-5977 or faxing (773) 525-6532 or emailing returns@parenting-resources.com.  All returns must be shipped within 30 days of the original invoice or purchase date, prepaid to:

          Glazebrook and Associates
          4325 North Kenmore Avenue
          Chicago, IL  60613


Returned products must be in new, resalable condition. Products damaged in return shipment will not be accepted.  Products lost in return shipment are the customerís responsibility; therefore it is highly recommended that returns be sent by UPS or Fed Ex or other similar traceable carriers.  We do not recommend using the US postal service. The customer is accountable for all return shipping costs and for proper packing.  The customer must include a copy of the invoice so proper credit can be assigned.


Upon receipt of the returned merchandise we will reimburse you for the full merchandise value only.  We will refund shipping and handling charges only if the error was ours.  Your reimbursement will be made in one of these forms:

          1)  Replacement or Exchange
          2)  Refund Check (only if the order was paid for by cash)
          3)  Credit (only to the original credit/debit card used)

CLAIMS:

Once a shipment has been signed for, Glazebrook and Associates will not be responsible for any box shortages.  Claims for missing, short or defective items must be reported by calling (773) 525-5977 within ten days of receipt of shipment.

Copyright 2011 © Glazebrook and Associates.  All rights reserved.