Our normal business hours are Monday thru Friday 10AM to 4:30PM USA Central
time zone. We are closed Christmas Eve and Day, Thanksgiving, New Years'
Eve and Day, July 4th, Labor Day and Memorial Day.
SHIPPING AND HANDLING FEES:
Our shipping and handling charges are
under $100 a flat $9.00 charge
$100 to $199.99 9%
$200 to $299.99 8%
$300 to $399.99 7%
$400 and above 6%
We ship UPS ground to the 48 continental United States. There is an
extra charge for shipping UPS Next Day, Second Day, or 3 Day Select.
Shipping to Alaska, Hawaii and Puerto Rico also requires an
additional surcharge. To receive a quote on any order which carries a
surcharge, provide us with a list of the items you want using our "Build your
Order Form" shopping cart. Print the shopping cart form, fill-in the
shipping address and fax it to us at (773) 525-6532. If you prefer email,
fill-out the shopping cart form and send it as email (with your shipping address
and/or the type of quick shipping you require) to
email@example.com to receive a quote.
Please allow 2-3 weeks to receive your materials.
If you are not completely satisfied with your order, please return it in its
original condition within 30 days for an exchange or refund of the merchandise
value. Prior to returning any items RETURN AUTHORIZATION must be obtained by
calling (773) 525-5977 or faxing 904.825.0565 or emailing
firstname.lastname@example.org. All returns must be
shipped within 30 days of the original invoice or purchase date, prepaid to:
Glazebrook and Associates
30 Rohde Ave.
St. Augustine, FL 32084
Returned products must be in new, resalable condition. Products damaged in
return shipment will not be accepted. Products lost in return shipment are the
customerís responsibility; therefore it is highly recommended that returns be sent by
UPS or Fed Ex or other similar traceable carriers. We do not
recommend using the US postal service. The customer is accountable for all
return shipping costs and for proper packing. The customer must include a copy of the invoice
so proper credit can be assigned.
Upon receipt of the returned merchandise we will reimburse you for the
full merchandise value only. We will refund shipping and handling
charges only if the error was ours. Your reimbursement will be made in one of
1) Replacement or Exchange
Refund Check (only if the order was paid for by cash)
Credit (only to the original credit/debit card used)
Once a shipment has been signed for, Glazebrook and Associates will not be
responsible for any box shortages. Claims for missing, short or defective items
must be reported by calling (773) 525-5977 within ten days of receipt of