We ship UPS ground to the 48 continental United States. There is an
extra charge for shipping UPS Next Day, Second Day, or 3 Day Select.
Shipping to Alaska, Hawaii and Puerto Rico also requires an
additional surcharge. To receive a quote on any order which carries a
surcharge, provide us with a list of the items you want using our "Build your
Order Form" shopping cart. Print the shopping cart form, fill-in the
shipping address and fax it to us at (812) 331-8699 OR, if you prefer, email us
the shopping cart form as an attachment at
firstname.lastname@example.org to receive a quote.
Please allow 2-3 weeks to receive your materials.
If you are not completely satisfied with your order, please return it in its
original condition within 30 days for an exchange or refund of the merchandise
value. Prior to returning any items RETURN AUTHORIZATION must be obtained
by calling (773) 525-5977 or faxing (904) 825-0565 or emailing
email@example.com. All returns must be
shipped within 30 days of the original invoice or purchase date.
Returned products must be in new, resalable condition. Products damaged in
return shipment will not be accepted. Products lost in return shipment are
the customerís responsibility: therefore it is highly recommended that
returns be sent by
UPS or Fed Ex or other similar traceable carriers. We do not
recommend using the US postal service. The customer is accountable for all
return shipping costs and for proper packing. The customer must include
a copy of the invoice
so proper credit can be assigned.
Upon receipt of the returned merchandise we will reimburse you for the
full merchandise value only. We will refund shipping and handling
charges only if the error was ours. Your reimbursement will be made in one
of these forms:
1) Replacement or Exchange
2) Refund Check (only if the order was paid for by
3) Credit (only to the original credit/debit card
Once a shipment has been signed for, Glazebrook and Associates will not be
responsible for any box shortages. Claims for missing, short or defective
items must be reported by calling (773) 525-5977 within ten days of receipt of