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How do you deal with high-maintenance parents who never seem happy with the job you're doing? Emotionally charged, often disgruntled, and occasionally abusive parents-sound familiar? This newly revised, second edition of McEwan's bestselling classic will help you manage your most difficult audience, including: -Over two dozen strategies-enhanced and updated-to defuse emotionally charged parents. -An updated, easy-to-administer healthy school checklist. -Fifty ways to build parental support for your school. Paperback. 192 pages. 2004.